1. Before signing
You can cancel before approving the wallet transaction. No AWE service fee is charged by an unsigned transaction.
2. Confirmed transactions
After Solana confirms a transaction that creates the token and transfers the disclosed service fee, the service has been delivered and the fee is generally non-refundable. Blockchain transactions cannot normally be reversed.
3. Non-refundable costs
Solana network fees, priority fees, account rent, wallet charges, RPC fees, DEX/liquidity expenses, token-value changes, and third-party charges are not controlled or refundable by AWE.
4. Eligible review
We may review a request involving a duplicate service-fee transfer, a confirmed service-fee transfer without the corresponding token creation due solely to a verifiable defect in our transaction construction, or a fee different from what our interface disclosed. Approval is not guaranteed where the user changed, separately submitted, or approved a different transaction.
5. Request deadline
Submit a request through the official contact channel on appswebstore.com within seven calendar days. Include the public wallet address, mint address if available, transaction signature, date, and explanation. Never send a private key or recovery phrase.
6. Abuse and prohibited tokens
No refund is owed when access, metadata, or content is restricted because of fraud, impersonation, infringement, sanctions, illegal activity, policy violations, or abusive behavior.
7. Mandatory rights
Nothing in this policy limits consumer rights that cannot legally be waived in your jurisdiction.